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Can someone help me pick out a light fixture?
Yes!
We have trained lighting professionals ready to assist you with your needs.
Feel free to call us at our customer service number - 617-221-1300
and we will assist you in your search.
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Why do I
get no results when I type "Kichler under counter lights" (or similar)
into the search bar?
Due to the way our systems is designed, you need to leave the vendor and fixture type out of the search box.
To search by vendor and fixture type, please use the drop down menus from the left side of the page or the nav-bar above.
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Do I have to create an "account" to be able to order from Granite City Electric?
In a word - No.
Due to the limitations of our old software, you used to have to do this. You now have the option of using our express checkout.
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Why do I have to create an
"account" to save my items?
In order for us to be able to keep track of your items between visits, you need to create an account with your information.
This has the added benefit of allowing you to create several wish lists and quotes. All of these would be able to be accessed in future visits to our site.
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Can I buy a light fixture,
try it out, and then return it if I don't like it?
We have a "no hassle" return policy. This does not imply you can try out as many fixtures as you want and keep returning them.
If you order a fixture that does not work for you, follow our return procedures to return the item. Please note the item cannot have been installed (unless defective) to get credit. Also note that some items are subject restock fees.
In all cases except defective items, it will be the customers responsibility for shipping charges to get credit.
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Do you have any showroom
locations near me?
The locations of our lighting showrooms can be found by clikcing on the "Locations" link at the top of the page.
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Can I return the fixture I
purchased on-line to one of your stores?
In most cases the answer to this question is no. If you have any questions about a return, please call the customer service number listed above.
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What makes you any
different than the other on-line lighting stores?
Granite City Electric has been in business since 1923.
We are proud of our history and take pride in the services that we provide. We staff our stores and phones with knowledgeable sales people. We will be happy to assist you in finding what you are looking for.
We have showrooms available if you prefer to see light fixtures in person and talk to our lighting professionals.
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